---
title: "Help and support in Talkspirit"
description: "The Help and more menu in Talkspirit gathers your support options in one place: the help centre, live chat with the support team, feedback, the desktop app, and keyboard shortcuts."
category: getting-started
section: help-and-support
type: Reference
lastUpdated: 2026-08-11
locale: en
canonical: https://support.talkspirit.com/en/getting-started/help-and-support
---

# Help and support in Talkspirit


Every support option in Talkspirit lives in the **Help and more** menu. You open it from your avatar in the top-right corner of the screen, and it gathers the help centre, live chat with the support team, the feedback form, the desktop app, and keyboard shortcuts in one place. You do not need to leave the application to get help.

## Where is the Help and more menu?

Click your profile avatar in the top-right corner of the screen, then point to **Help and more**. A submenu opens with every support option.

![The avatar menu open with the Help and more submenu expanded, listing Get the desktop app, Discover the new modules, Send feedback, Keyboard shortcuts, Chat with us, Accessibility statement and Legal notice.](/images/getting-started/help-and-support/help-and-more-submenu.png)

## What is in the Help and more menu?

The **Help and more** submenu contains these items:

- **Get the desktop app**: opens the applications page, where you download the desktop and mobile versions of Talkspirit.
- **Discover the new modules**: opens this help centre in a new tab.
- **Send feedback**: opens a form to share an idea, a request, or a problem with the product team.
- **Keyboard shortcuts**: opens a dialog listing the keyboard shortcuts available across Talkspirit.
- **Chat with us**: starts a live chat with the support team. This item appears only when live chat is enabled for your organisation.
- **Accessibility statement**: opens the accessibility statement for the platform.
- **Legal notice**: opens the legal notice and the data protection contact.

## How do I contact the support team?

If you cannot find your answer in the help centre, start a live chat with the support team:

1. Click your profile avatar, then point to **Help and more**.
2. Select **Chat with us**.

![The Help and more submenu with the Chat with us item.](/images/getting-started/help-and-support/help-and-more-chat-with-us.png)

The support team answers in English and French during European business hours. Use the chat for any question, request, or suggestion about Talkspirit.

> **Note:** **Chat with us** appears only when live chat is enabled for your organisation. When it is not, use **Send feedback** to reach the product team.

## Next steps

- [Getting information about a technical incident](/en/getting-started/how-do-i-get-information-about-technical-incident)
- [Desktop App FAQ](/en/getting-started/desktop-app-faq)
- [Reporting a bug](/en/getting-started/i-found-a-bug-what-should-i-do)
- [Contacting an administrator](/en/getting-started/how-to-contact-an-administrator)