---
title: "FAQ: Subscription and billing for Talkspirit"
description: "Answers to common questions about managing a Talkspirit subscription: trials, licences, payments, invoices, and billing frequency."
category: billing
section: plans-and-upgrades
tags: [admin]
type: Reference
lastUpdated: 2026-08-12
locale: en
canonical: https://support.talkspirit.com/en/billing/faq-subscription-billing
---

# FAQ: Subscription and billing for Talkspirit


This FAQ answers common questions about managing your Talkspirit subscription: trials, licences, payments, invoices, and billing frequency. Only the Owner and organisation administrators can view and manage billing, from the **Administration → Licences & Plans** area. For what each plan includes and how much it costs, see [Talkspirit paid plans and pricing](/en/billing/talkspirit-paid-plans).

## Trials and discounts

### Can I try paid apps before subscribing?

Yes. You can start a free 15-day trial of the **Projects** and **Library** apps without changing your plan. Open the app from **Administration**, then select **Start trial**. When the trial ends, the app locks unless you move to a plan that includes it.

### Do you offer discounts for non-profit or educational organisations?

Talkspirit can apply a discount code to your subscription. Contact the sales team to discuss eligibility and pricing for non-profit or educational organisations.

## Licences

### What happens when I reach my licence limit?

Every active member uses one paid licence. When you reach your licence limit, an alert appears in the **Licences & Plans** area inviting you to add licences. To add more active members, buy additional licences. You can also free licences by suspending or removing members, or by converting a member to a single-group guest.

### What happens when I suspend or remove a member?

Suspending or removing a member frees the licence they used, so you can invite someone else in their place. Suspended members and single-group guests do not count towards your licence total. Reducing the number of licences you pay for takes effect at your next renewal.

### How does billing work when I add or reduce licences?

When you add licences, the charge is calculated pro rata from the purchase date to the end of your current billing period, and a new invoice is issued. Reducing licences takes effect at your next renewal. For step-by-step instructions, see [Adding or removing licences from my subscription](/en/billing/add-or-remove-licences-to-your-subscription).

## Payments and invoices

### Which payment methods are accepted?

You can pay by:

- **Credit card**
- **Direct debit**, where a mandate authorises the payments
- **Bank transfer**, for annual billing only

Direct debit must be set up from a web browser, not the desktop app. See [Supported payment methods in Talkspirit](/en/billing/supported-payment-methods).

### How do I update my billing and payment details?

Open the **Licences & Plans** area, then open the secure payment portal. From the portal you can update your payment method and billing information. Changes apply to your next invoice.

> **Note:** The payment portal is provided by Chargebee, so its screens differ from the rest of Talkspirit.

### Where do I find my invoices?

Open the payment portal from the **Licences & Plans** area to view and download your past invoices.

## Billing frequency

### Can I switch between monthly and annual billing?

Yes. Open **Manage plan** in the **Licences & Plans** area and choose monthly or annual billing. The change takes effect at your next renewal.

## What's Next?

- [Talkspirit paid plans and pricing](/en/billing/talkspirit-paid-plans)
- [Upgrading my plan in Talkspirit](/en/billing/how-to-upgrade-my-plan)
- [Adding or removing licences from my subscription](/en/billing/add-or-remove-licences-to-your-subscription)
- [Cancelling my Talkspirit subscription](/en/billing/how-to-cancel-my-subscription)